Shipping & Returns
Please read the information below regarding delivery of your online purchase from Archipelago Lifestyle.
Any purchase(s) made by you online will be delivered to you by a courier of our choice. We reserve the right to change couriers without prior notice.
Save in the case of Premium Shipping Customers, all online purchases which have a value less than R1,000 will be required to add a shipping fee of R80 to their purchase.
All purchases, (including standard customer shipping fee, if applicable), must be paid in full before dispatch of the purchase by courier.
As a customer, you will be required to provide the full physical address, (including postal code) in South Africa to which you require delivery, as well as preferred contact numbers to be used in connection with your delivery. Currently, our deliveries are only made within the borders of South Africa.
All deliveries will take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.
We will choose a courier service that has an online tracking system as part of their delivery service. Once your shopping order has been processed, we will provide you with the waybill number and the tracking web page of the courier service utilised by us for your delivery.
It is our policy to obtain a signature on all deliveries to ensure delivery of the purchased items. In most cases, you, the customer, will be the person accepting delivery of the purchased item(s) and will also be the person providing a signature on delivery.
In the event that you are not available to accept delivery in person, or if the recipient is a third party, kindly make arrangements to ensure that there is someone at the delivery address, older than 18 years, who is able to accept delivery and to sign for same.
Your purchase will be delivered to the address you specified in the checkout process. The contact number(s) provided by you will be used by the courier service to make contact with you in the course of the delivery.
If you would like to determine the status of your order, you can do so through one of the following channels:
- track the delivery progress of your purchase by entering the waybill number on the website of the specified courier service;
- or email us at firstname.lastname@example.org
Please note that the estimated delivery time for delivery of your order in South Africa is approximately 4 working days.
In the event that delivery is not able to be made, we will inform you of same, and ask you to rearrange for re-delivery at a specified date and time period.
In the event that the courier is not able to make re-delivery, the goods purchased will be returned to us to make further enquiries with you regarding same.
STANDARD SHIPPING CUSTOMERS
Standard Shipping Customers are customers who make an online purchase less than R1,000 in value will be required to add a flat rate shipping fee of R80 to their purchase.
PREMIUM SHIPPING CUSTOMERS
Premium Shipping is offered to customers who make an online purchase exceeding R1,000 in value. For such customers, there will be no courier charge.
Please choose your purchase carefully, and retain your receipt as proof of purchase. We do not give returns or refunds if you simply change your mind, or make the wrong purchase. Please also note that our candles are meant to be lit for your personal use, and once lit, any possible return or refund will fall away.
We take pride in ensuring that your purchase is delivered to you undamaged and fit for the purpose for which it will be used.
In instances where the goods are damaged during the course of our delivery of same to your premises, or the goods received have been wrongly described, or the goods differ significantly from the sample displayed on our web page, you can contact us by email: email@example.com and inform us of same.
We reserve the right to remedy the situation by exchanging the delivered goods, or by providing you with a refund of your money. In either event, kindly arrange for us to collect the purchased goods from you at our own cost.
In the event of an exchange, we will deliver the exchange goods to you at our own cost.
No returns will be accepted where the goods purchased are subsequently damaged whilst in your care and control, or have been used in any way, or if you are in any way unable to return the goods to us in the same condition as they were dispatched.